1. Purpose
This Privacy Policy explains how BizAds.ca may collect, use, disclose, retain and safeguard personal information when you use our website, customer account and panel, forms, support channels or services.
Canadian privacy requirements may apply to personal information handled in commercial activities. BizAds aims to use reasonable privacy practices, limit collection to business purposes, safeguard information and remain accountable for information under its control, including when service providers process information on its behalf.
2. Information we may collect
- Name, business name, email address, telephone number and other contact information.
- Customer account information, login and activation records, account status and preferences.
- Billing, order and transaction information; payment-card details may be processed directly by a payment provider rather than stored by BizAds.
- Project files, creative briefs, uploaded media, revision instructions, approvals and other content you provide through the customer panel or support channels.
- Website, hosting, domain, social-media, branding and access information you voluntarily provide so we can perform requested work.
- Technical, security and activity logs such as IP address, device/browser information, sign-in events, request status changes, audit records and abuse-prevention signals.
- Messages, support requests and records of communications with BizAds.
3. How we use information
We may use information to create and manage customer accounts, provide and track services, process orders and payments, communicate about requests, deliver previews and completed work, maintain customer-panel and website security, prevent fraud or abuse, troubleshoot problems, maintain business and accounting records, improve operations, and comply with legal or contractual obligations.
4. Consent and lawful handling
We seek meaningful consent where required and use information for purposes a reasonable person would consider appropriate in the circumstances. You may withdraw consent where legally available, although doing so can affect our ability to provide a service. Some information may be retained or processed where necessary for security, legal, accounting or contractual purposes.
5. Service providers
BizAds may use third-party providers for payment processing, hosting, email, communications, analytics, security, domain services, content production and other operational functions. We take reasonable steps appropriate to the circumstances to assess providers and protect personal information under our control when it is processed on our behalf.
6. Processing outside Canada
Some providers may process or store information outside Canada. Information in another jurisdiction can be subject to that jurisdiction's laws and lawful-access requirements. BizAds remains responsible for personal information under its control and uses contractual, technical or other measures appropriate to the service and sensitivity of the information.
7. Cookies and similar technologies
We may use cookies or similar technologies for essential site and account functionality, security, preferences, measurement and other disclosed purposes. Browser settings may allow you to limit some cookies, but doing so can affect functionality.
8. Marketing communications
Where BizAds sends commercial electronic messages, we will use consent and unsubscribe practices required by applicable law. Transactional, service, security and account messages may still be sent when necessary to provide or protect the service.
9. Safeguards
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information and the risks involved. These can include access controls, account authentication, logging, restricted administrative access and security monitoring. No Internet transmission or storage system can be guaranteed completely secure.
10. Access and correction
You may contact us to request access to personal information we hold about you or to ask for corrections, subject to applicable legal exceptions. We may need to verify your identity and account relationship before responding.
11. Retention and deletion
We retain information only as long as reasonably necessary for the purposes for which it was collected, active services, legitimate business needs, security, dispute resolution, accounting and legal obligations. Retention can include backups and audit records for a limited period after account or service termination.
12. Your project files and credentials
Only provide project files, credentials or access that are necessary for the requested service. Where possible, use role-based access, temporary credentials or separate service accounts rather than sharing a primary password. You are responsible for removing or changing access when it is no longer required.
13. Privacy questions or complaints
Contact info@bizads.ca with privacy questions, access/correction requests or concerns. We will review the matter and respond as appropriate under applicable law.
14. Updates
We may update this policy as our services, technology, providers or legal obligations change. The current version will be posted here with its effective date.