1. General approach
Refund and cancellation eligibility depends on the service purchased, the billing period, whether work has started, third-party commitments and the terms of the applicable order or agreement.
2. Recurring monthly plans
For Launch, Grow, Beyond or another recurring service, submit a cancellation request before the next billing date. Unless the applicable order, agreement or law requires otherwise, cancellation stops future billing but does not automatically refund a billing period that has already started.
3. Request credits
Request credits represent service capacity during the applicable billing month. Unused request credits have no cash value and do not create an automatic refund, account credit or entitlement to future service. Weekly request credits may carry forward only within the same billing month up to the plan's monthly limit; monthly credits reset at month-end unless a written agreement expressly says otherwise.
4. Creative, website and custom work
Once custom creative work, content production, website work, revisions or managed services have begun, fees may be non-refundable to the extent work has been performed or resources have been committed. Work outside a monthly plan may have its own deposit, milestone and cancellation terms.
5. Beyond hosting and third-party services
If hosting is included through an active eligible Beyond plan, the hosting benefit is tied to that plan and may end or change when the plan is cancelled, downgraded, suspended or terminated, subject to the applicable hosting terms. Domains, software licences, stock/media, advertising platforms, paid media and other third-party charges may have separate cancellation and refund rules and may be non-refundable once incurred.
6. Duplicate or unauthorized charges
If you believe you were charged twice or charged without authorization, contact info@bizads.ca promptly with the order or transaction reference so we can investigate. Do not send full payment-card details by email.
7. Service issues
If the service materially differs from the accepted scope or an agreed obligation was not met, contact us promptly. Depending on the circumstances and applicable law, the appropriate remedy may be correction, replacement work, service credit, cancellation or refund.
8. How to cancel or request a refund
Use Contact Us or email info@bizads.ca with your name, business name, account email, order or invoice reference and reason for the request. We may request additional information to verify the account and transaction.
9. Refund timing
Where a refund is approved, it will normally be sent to the original payment method when practical. Processing time depends on the payment provider or financial institution. Where applicable law requires a particular refund method or timing, that requirement will apply.
10. Changes to this policy
We may update this policy for future purchases and services. The policy and mandatory law applicable to a transaction, together with the accepted order or agreement, govern that transaction.